FREQUENTLY ASKED QUESTIONS!
​
​
How do I know it is safe to book Santa during this Pandemic? That is an excellent question. Safety is the number one priority of Santa Joe. He is double vaccinated with the Moderna vaccine and boostered. He has his flu shot and wears a mask when required or requested. Santa Joe takes additional precautions, and if there is any doubt about the safety of guests or Santa, he will not book the event. If anyone is apprehensive about a personal visit Santa Joe does offer virtual visits during the holiday season. Before booking any Santa, make sure he is fully vaccinated, background checked, and insured.
How do I know I am getting a professional Santa? Santa Joe has graduated from the International University of Santa Claus and has been instructed by one of the most well-known and experienced Santas in the United States. He is a real-bearded Santa with an authentic and natural white beard – yes, the kids can pull on it and see for themselves, Santa is real! Santa’s suits are custom made in Hollywood, California, and come with an authentic custom leather belt and specially designed buckle and boots. Everything is quality with this Santa. The image is important for children, as well as adults, and every detail has been thoroughly checked and rechecked to turn doubters into believers.
Does Santa know how to deal with children? Children of all ages can be unpredictable, and even some adults! Santa Joe has been working with children for over 30 years. Mentored by many great people, Santa Joe now mentors young people. Santa Joe has experience working with the public and has volunteered in the Children’s Medical Evaluation program at Children’s Hospital. Santa Joe visited Mission Children’s Hospital on Christmas Day, visiting all the patients and staff. He has also volunteered in the Buncombe County and Asheville City Schools reading program for children ages 5-8.
Can I trust Santa with my children? (See above answer). Santa Joe has been vetted with an FBI background check for the past 30 years and is covered with an individual insurance policy with Kaercher Insurance and the Philadelphia Insurance Companies. Santa Joe can always provide references if desired. In addition, he is insured and background checked by three national organizations - so Santa Joe is triple background checked!
​
Where is Mrs. Claus? While Mrs. Claus prefers to stay behind the scenes and supervise things at the North Pole, she is available to accompany Santa if requested. She loves to see and talk to the children, so just ask for her, and she'll be there if she can.
Why is there a retainer? When booking with Santa Joe, the day and time are guaranteed, and Santa Joe will not take another appointment, often giving up other potential business, because it’s reserved exclusively for your visit. If the event is canceled for any reason retainers are non-refundable. Santa Joe cannot change times or dates once a booking is made.